Office of aids
Premium Payment Assistance Contact Information by Caseload
OA - HIPP
General Contact Information
Fax Number: 844-421-8008 CDPH Call Center: 844-421-7050
*As of November 27, 2024
Dental Plans – When submitting supporting documentation for a dental plan via a work item in the enrollment system, be sure to select the medical insurance company from the Health Plan dropdown menu.
| Plan (by Payee) |
Covered CA or Non-Covered CA | Analyst | Phone Number | Backup | |
|---|---|---|---|---|---|
| Anthem (Excluding COBRA, Cal-COBRA, and small group) | Non-Covered | Jessica Monasterio | (279) 732-2348 | Jessica.Monasterio@cdph.ca.gov | Julian Castro |
| Anthem | Covered CA | Jessica Monasterio | (279) 732-2348 | Jessica.Monasterio@cdph.ca.gov | Julian Castro |
| Blue Shield (A by client last name) | Covered CA | Julian Castro | (279) 732-2342 | Julian.Castro@cdph.ca.gov | Rachel Garduque |
| Blue Shield (B-D by client last name) | Covered CA | Rachel Garduque |
(279) 667-2276 |
Rachel.Garduque@cdph.ca.gov |
Julian Castro |
| Blue Shield (E-L by client last name) | Covered CA | Justine Blanco | (279) 217-1338 |
Justine.Blanco@cdph.ca.gov | Jessica Monasterio |
| Blue Shield (M-S by client last name) | Covered CA | Justine Blanco |
(279) 217-1338 |
Justine.Blanco@cdph.ca.gov |
Rachel Garduque |
| Blue Shield (T-Z by client last name) | Covered CA | Jessica Monasterio | (279) 732-2348 | Jessica.Monasterio@cdph.ca.gov | Justine Blanco |
| Blue Shield (A-D by client last name) including Cal-COBRA | Non-Covered CA | Erika Torrez | (279) 667-2292 |
Erika.Torrez@cdph.ca.gov | Julian Castro |
| Blue Shield (E-K by client last name) including Cal-COBRA | Non-Covered CA | Julian Castro | (279) 732-2342 | Julian.Castro@cdph.ca.gov | Jessica Monasterio |
| Blue Shield (L-Z by client last name) including Cal-COBRA | Non-Covered CA | Jessica Monasterio | (279) 732-2348 | Jessica.Monasterio@cdph.ca.gov | Erika Torrez |
| Kaiser (A-E by client last name) | Covered CA | Erika Torrez | (279) 667-2292 |
Erika.Torrez@cdph.ca.gov | Rachel Garduque |
| Kaiser (F-Q by client last name) | Covered CA | Rachel Garduque |
(279) 667-2276 |
Rachel.Garduque@cdph.ca.gov
|
Nick Garrett |
| Kaiser (R-Z by client last name) | Covered CA | Nick Garrett | (279) 732-2353 | Nickolas.Garrett@cdph.ca.gov | Erika Torrez |
| Kaiser (A-F by client last name) including Cal-COBRA | Non-Covered | Nick Garrett | (279) 732-2353 |
Nickolas.Garrett@cdph.ca.gov | Erika Torrez |
| Kaiser (G-R by client last name) including Cal-COBRA | Non-Covered | Rachel Garduque |
(279) 667-2276 |
Rachel.Garduque@cdph.ca.gov |
Nick Garrett |
| Kaiser (S-Z by client last name) including Cal-COBRA | Non-Covered | Erika Torrez | (279) 667-2292 | Erika.Torrez@cdph.ca.gov | Rachel Garduque |
| Health Net (A-Z by client last name) | Covered CA | Jessica Monasterio | (279) 732-2348 | Jessica.Monasterio@cdph.ca.gov | Rachel Garduque |
| Health Net | Non-Covered | Jessica Monasterio | (279) 732-2348 | Jessica.Monasterio@cdph.ca.gov | Rachel Garduque |
| Small groups A-L and COBRA for Blue Shield-Off and Kaiser-Off (by plan name) | Both | Julian Castro |
(279) 732-2342 |
Erika Torrez | |
| Small groups M-Z and COBRA for Blue Shield-Off and Kaiser-Off (by plan name) |
Both | Erika Torrez | (279) 667-2292 |
Erika.Torrez@cdph.ca.gov | Julian Castro |
| Medicare Part D (A-G by client last name) | N/A | Julian Castro | (279) 732-2342 | Julian.Castro@cdph.ca.gov | Nick Garrett |
| Medicare Part D (H-L by client last name) | N/A | Erika Torrez |
(279) 667-2292 |
Erika.Torrez@cdph.ca.gov |
Julian Castro |
| Medicare Part D (M-Z by client last name) | N/A | Nick Garrett | (279) 732-2353 | Nicholas.Garrett@cdph.ca.gov | Erika Torrez |
| EB-HIPP (A-B by client last name) | N/A | Jenna Koontz |
(279) 667-2215 |
Jenna.Koontz@cdph.ca.gov | Reyna Yep |
| EB-HIPP (C-E by client last name) | N/A | Rachel Magee |
(279) 732-2378 |
Rachel.Magee@cdph.ca.gov | Kathy Whitaker |
| EB-HIPP (F-J by client last name) | N/A | Dina Vasquez |
(279) 667-1649 | Dina.Vasquez@cdph.ca.gov | Rachel Magee |
| EB-HIPP (K-M by client last name) | N/A |
Reyna Yep |
(279) 667-1934 | Reyna.Yep@cdph.ca.gov |
Adriana Fernandez |
| EB-HIPP (N-R by client last name) | N/A | Kathy Whitaker | (279) 732-2347 | Kathy.Whitaker@cdph.ca.gov | Dina Vasquez |
| EB-HIPP (S-V by client last name) | N/A | Adriana Fernandez | (279) 667-0014 | Adriana.Fernandez@cdph.ca.gov | Jenna Koontz |
| EB-HIPP (W-Z by client last name) | N/A | Jenna Koontz | (279) 667-2215 | Jenna.Koontz@cdph.ca.gov | Reyna Yep |
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